Emergency Phone Number (802) 527-3499 East Tennessee Railway East Tennessee Railway, L.P., 132 Legion Street, Johnson City, TN 37601 Customer Service (800) 757-7387, Ext. 3879 Billing Questions Safety and Dispatching (800) 800-3490 General ManagerTucker Wingerd(252) 326-5597 Sales and MarketingBrian ButterworthGenesee & Wyoming Railroad Services, Inc.(682) 277-7143 Industrial DevelopmentKevin PhillipsGenesee & Wyoming Railroad Services, Inc.(904) 562-0692 Media InquiriesTom CiubaGenesee & Wyoming Railroad Services, Inc.(203) 202-8926 Real EstateMary ColeGenesee & Wyoming Railroad Services, Inc.(904) 900-6302