Shipping with CGR is easy. Our knowledgeable commercial and customer service teams will work together to make your shipping experience effortless. We will guide you and your team every step of the way. Whether it is your first time shipping cross-border or your team is experienced, our experts will make it as simple and smooth as possible.
If this is your first time shipping with CGR, the following six steps will help guide you through the process:
Rate Inquiry and Pricing
A price authority document is required before shipping. You can either email your project details to cgrcommercial@cgrailway.com or complete the Quote Request form to start the pricing process.
Shipping Instructions
Once the rate is reviewed and accepted, filling out a Shipping Instructions form or a copy of a rail waybill will help us understand the project, accelerate the shipping process, expedite customs clearance and guide us on proper billing.
Please download the corresponding Northbound Shipping Instructions Form or Southbound Shipping Instructions Form, and email the completed form to cgrcommercial@cgrailway.com. If you have any doubts along the way, please feel free to reach out to us and we will guide you through the form.
Credit Application
If CGR is collecting the freight, you must complete a credit application, unless you opt to move cargo on a cash basis; which requires pre-payment upon arrival at the port.
Please complete the Credit Application Form and email it to cgrcommercial@cgrailway.com.
Customs Brokers for your Imports / Exports
Shipments are subject to international trade laws.
Mexico requires the Mexican importer or exporter company to use a licensed customs broker with a Patente and physically located in Coatzacoalcos, Veracruz.
The U.S. importer must have a licensed U.S. Customs broker to file the ISF and handle the import.
The U.S. exporter needs to provide CGR an AES ITN Number(s).
For shipments to/from Canada, the brokers handling the in-bond transactions must be provided and can be included on the corresponding Shipping Instructions Form.
If you already have a preferred customs broker, our documentation team can verify with them our process and requirements before the first shipment. For your convenience, we provide a list of Customs Brokers at the Port of Mobile and Coatzacoalcos that are familiar with the CGR service and process, should you need it: CGR Customs Broker List.
Kick-Off Meeting
We are committed to providing superior service beginning with the first load.Your account manager will schedule a kick-off meeting once shipments are ready to commence, ensuring a seamless experience.
Railcar Loading and Documentation
For the safety of your product and our personnel, railcars must be loaded and secured according to AAR standards. For guidance, please visit the AAR website or contact the Damage Prevention group of your serving railroad.
Pending on where the railcar originates, we can guide you on the documentation process for a seamless single rail waybill to match the finalized Shipping Instructions