Emergency Phone Number (866) 527-3499 Wilmington Terminal Railroad Wilmington Terminal Railroad, Limited Partnership, 2128 Burnett Boulevard, Wilmington, NC 28401 Customer Service (800) 757-7387, Ext. 9879 Billing Questions Safety and Dispatching (800) 800-3490 General ManagerSu Son(252) 332-2778 Sales and MarketingChris ShepherdGenesee & Wyoming Railroad Services, Inc.(904) 676-1259 Industrial DevelopmentKevin PhillipsGenesee & Wyoming Railroad Services, Inc.(904) 562-0692 Media InquiriesTom CiubaGenesee & Wyoming Railroad Services, Inc.(203) 202-8926 Real EstateMary ColeGenesee & Wyoming Railroad Services, Inc.(904) 900-6302