Customer Service
- Dial (800) 757-7387 for an automated attendant
- Using the keys on your phone, please enter the railroad mark for the railroad you wish to reach (Example: If you’re trying to reach Alabama & Gulf Coast Railway, the official railroad mark is AGR. So, dial 247 on your keypad.)
Revenue Accounting
- For billing questions related to Interline or Junction Settlement, please reach out to ISSBilling@gwrr.com
Cash Management
- Contact Cash Application at Cashmanagement@gwrr.com
- Requesting a W-9? Contact Cashmanagement@gwrr.com
Customer Success Stories
Tomahawk Railway’s Unique Operation Fulfills Customer Warehousing Needs
Arguably one of the most diverse operations in G&W’s North American footprint, Tomahawk Railway (TR), nestled in Wisconsin’s Northwoods, is a three-pronged business that combines rail, warehousing and a shuttle service that supports the area’s pulp and paper sector. The warehouse, which was constructed in 2005 and has since undergone four expansions, is a 365-day-per-year […]
Kiamichi Railroad Provides Maximum Logistics Flexibility for New Tyson Foods Mega Poultry Feed Mill
On May 10, 2022, the first Kiamichi Railroad (KRR) train arrived at Tyson Foods’ new $65 million “mega” feed mill in McNab, Arkansas – marking the culmination of a multi-year project for both companies.
North Carolina & Virginia Railroad Upgrades Track for 19-Year Customer
Recognizing the value in its 19-year relationship with Nucor, Genesee & Wyoming’s (G&W) North Carolina & Virginia Railroad Company (NCVA) undertook a project to upgrade track for 286,000-lbs. capacity along its 56 miles and increase speeds on a substantial portion of the line.