Rail Shipping Made Simple and Reliable.

Our Customer Service team is dedicated to keeping your freight moving efficiently and your questions answered quickly. Explore a variety of G&W Customer Resources provided to ensure your experience is seamless every step of the way.

View customer success stories
Two Genesee & Wyoming employees wearing high-visibility vests and sunglasses, smiling at the camera, and standing in front a train

Customer Resources

Aerial view of train tracks and trees

RailConnect User Accounts

Train on track in a field

RailConnect Training Resources

Train caboose connected to freight railcars with an industrial complex in the background

eBol Billing Resources

Train traveling on train tracks with a desert landscape in the background

Customer Forms

View and download our Credit, Dimensional & Claim Forms or request Railcar Shipment Patterns.

 

Customer Support Contacts

Customer Service

Dial (800) 757-7387 for an automated attendant

Using the keys on your phone, please enter the railroad mark for the railroad you wish to reach (Example: If you’re trying to reach Alabama & Gulf Coast Railway, the official railroad mark is AGR. So, dial 247 on your keypad.)

Revenue Accounting

For billing questions related to Interline or Junction Settlement, please reach out to ISSBilling@gwrr.com

Cash Management

Contact Cash Application at Cashmanagement@gwrr.com

Requesting a W-9? Contact Cashmanagement@gwrr.com